Sony’s price adjustment policy allows customers to receive a refund for the price difference if the price of an item they purchased drops within 30 days. This policy applies to both online and authorized retailer purchases. Simply provide proof of the lower price, such as a link or screenshot from a Sony Authorized Retailer’s website, and Sony will verify the price. However, it’s important to note that this policy excludes items on liquidation sales, warehouse clubs, and other specified conditions. Additionally, price matching does not apply to services, financing offers, or any offers that include free gifts.
Sony’s price adjustment policy covers eligible products that are in stock at the time of request and excludes items with limited quantities or out-of-stock conditions. Furthermore, the policy does not cover certain sales such as those with coupons, warehouse club membership requirements, trade-in offers, or bundled items if only secondary items are discounted. It also excludes clearance and liquidation products, as well as purchases with non-price-based discounts.
Requesting a price adjustment with Sony is straightforward. Begin the process by contacting Sony’s customer service within 30 days of your purchase or shipment date. You will need to provide your order number, item details, and proof of the current price. Ensure that the proof meets Sony’s requirements, such as a valid screenshot of a Sony Authorized Retailer’s website showing the lower price. Customers may reach Sony at 1-800-249-SONY (7669) or via their online chat service to initiate the process.
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