More about Microsoft's policy that allows you to get a refund whenever the price of an item you already bought drops.
Microsoft Store offers an extended price protection policy, allowing customers to shop confidently with price adjustment on select physical products through January 31, 2025. If you find the price of an eligible product has dropped at Microsoft Store or at a qualifying retailer, Microsoft will honor a one-time price adjustment upon request. Read on to understand how this policy works, what items qualify, and how you can benefit from this price adjustment offer.
The Microsoft price adjustment policy ensures customers receive the best available price on eligible items purchased from the Microsoft Store. After purchasing and receiving delivery of a physical product, you have 60 days from the delivery date to check for a price drop. If the item’s price is now lower on Microsoft Store or at an approved retailer, and the item is still in stock, it may qualify for a price adjustment. This policy provides customers with added value and confidence, knowing Microsoft is committed to offering competitive pricing on their products.
Microsoft offers price adjustments on select physical items, including popular devices such as the Xbox Series S, Microsoft Plastic Mouse, Surface Pro 8, and Surface Laptop Studio. These items are covered under the extended price protection policy through January 31, 2025. To confirm eligibility, verify the product is still in stock and matches the exact specifications, including model and SKU, as initially purchased from Microsoft Store.
To request a price adjustment, customers should contact Microsoft Store Support within 60 days of the product’s delivery. Ensure the price of your purchased item has dropped on Microsoft Store or at an eligible retailer and verify that it remains in stock. Microsoft’s support team will review your request to confirm eligibility, and if it qualifies, the difference between the purchase price and the lower price will be credited back to your payment method. This easy process allows customers to shop with peace of mind, knowing they are supported by Microsoft’s commitment to price fairness and customer satisfaction.
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